Our Approach

PRIVACY POLICY

Last Updated: June 22nd 2026

1. Introduction

Studio 18 (Newcastle) Limited ("we", "our", "us") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, purchase our services, or otherwise interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

2. Data Controller

The data controller responsible for your personal information is:

Studio 18 (Newcastle) Limited
Company Number: 14416853
Registered Office: Greenfield Cottage, Bellingham, Hexham, Northumberland, England, NE48 2BS
Email: info@studio18newcastle.co.uk
Telephone: 07830071133

3. Personal Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

Full name
Email address
Telephone number
Postal address
Business name
Billing information
Information provided through contact forms
Information contained in enquiries, emails, messages, or correspondence

Photography and Media Content

Where relevant to our services, we may collect and process:

Photographs
Video recordings
Audio recordings
Image files supplied by clients
Project-related content and media assets

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Referral source
Website usage information
Date and time of access
Pages viewed

4. How We Use Your Information

We may use your personal information to:

Respond to enquiries
Provide photography, media, and related services
Manage client relationships
Process bookings and contracts
Deliver purchased services
Process payments and invoices
Improve our website and services
Maintain website security
Comply with legal obligations
Resolve disputes
Protect our legal rights

5. Lawful Bases for Processing

Under UK GDPR, we rely upon the following lawful bases:

Contract

Processing necessary to perform a contract with you or take steps prior to entering a contract.

Legitimate Interests

Processing necessary for our legitimate business interests, including:

Running and improving our business
Responding to enquiries
Preventing fraud
Securing our systems
Marketing our services responsibly

Consent

Where required, we will obtain your consent before:

Sending marketing emails
Using non-essential cookies
Publishing photographs where consent is required

You may withdraw consent at any time.

Legal Obligation

Where processing is necessary to comply with legal, regulatory, accounting, or tax obligations.

6. Marketing Communications

If you consent, we may send marketing communications regarding our services, offers, updates, and news.

You may opt out at any time by:

Clicking the unsubscribe link in marketing emails; or
Contacting us directly.

7. Photography and Portfolio Use

Where applicable, Studio 18 (Newcastle) Limited may use photographs, videos, and project content for:

Portfolio purposes
Website galleries
Social media channels
Marketing materials
Promotional campaigns

Where required by law or contract, we will obtain appropriate permission before publishing identifiable images.

If you wish to request removal of published content, please contact us and we will consider all reasonable requests.

8. Cookies

Our website may use cookies and similar technologies to:

Ensure website functionality
Improve user experience
Analyse website traffic
Remember user preferences

You can manage cookie preferences through your browser settings.

A separate Cookie Policy may provide further details.

9. Sharing Your Information

We may share your personal information with:

Service Providers

Website hosting providers
Cloud storage providers
IT support providers
Payment processors
Email service providers
Professional advisers

Legal Authorities

Where required by law, regulation, court order, or governmental request.

Business Transfers

If our business is sold, merged, restructured, or transferred, personal information may form part of the transferred assets.

We do not sell personal information to third parties.

10. International Transfers

Some third-party service providers may process information outside the United Kingdom.

Where international transfers occur, we ensure appropriate safeguards are in place, including:

UK International Data Transfer Agreements (IDTA)
Adequacy regulations
Other legally approved safeguards

11. Data Security

We implement appropriate technical and organisational measures to protect personal information against:

Unauthorised access
Disclosure
Alteration
Loss
Destruction

While we take reasonable precautions, no internet transmission or storage system can be guaranteed to be completely secure.

12. Data Retention

We retain personal information only for as long as necessary to:

Deliver services
Meet contractual obligations
Comply with legal requirements
Resolve disputes
Enforce agreements

Photography and project files may be retained for archival, backup, and portfolio purposes unless otherwise agreed.

13. Your Rights

Under UK GDPR, you may have the right to:

Access

Request a copy of your personal information.

Rectification

Request correction of inaccurate or incomplete information.

Erasure

Request deletion of personal information where legally applicable.

Restriction

Request restriction of processing.

Data Portability

Request transfer of your data in a structured format.

Object

Object to certain processing activities, including direct marketing.

Withdraw Consent

Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details in this policy.

14. Children's Privacy

Our website and services are not directed at children under 13 years of age.

We do not knowingly collect personal information from children without appropriate parental consent where required.

15. Complaints

If you have concerns about our use of your personal information, please contact us first.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office (ICO)

Website: https://ico.org.uk

Telephone: 0303 123 1113

Address:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with a revised "Last Updated" date.

17. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact: